Catalog Number : agn1455
Title : How To Manage Your Mouth
Speaker : Susan Carnahan

Webplay Recording Date : 4-16-2008
Webplay Price : $ 225 for two weeks viewing

Webinar Presenter: Susan Carnahan

Webinar Title: How to Manage Your Mouth: And Other Strategic Communication Skills

Webinar Level:

Webinar Purpose:

Have you ever been faced with a frustrating situation, where you had to say something, but you just couldn’t find the right words? And it’s not just the words alone that count. You also have to determine the right attitude to take and what tone to use in order to quickly and effectively deal with the tough people problems that are a frequent part of your daily routine. In this webinar, participants will be given specific tools that can help them make a change for the better by asserting their wishes clearly and convincingly, with dozens of examples and sample scripts that can be adapted to various situations.

Webinar Objectives:

Webinar Topics:

Subjects covered in this program:

• Defining “assertion” in today’s world
• The inner journey of assertiveness: Compassion can be a trap
• Coping with stress: How emotions can keep you from becoming assertive
• How body language says yes or no
• The 3 principles of complaining to achieve your aim
• Speaking up and speaking out to your peers
• How to release the words that are stuck in your throat
• When and how to interrupt an interruption
• Persuasion strategies that inspire the desire to do it your way
• Techniques to win respect from others
• Guidelines for dealing with troublesome staff
• Sample scripts for standard situations:
  • Requesting information
  • Requesting help
  • Clarifying your instructions
  • Requesting participation
  • Saying no to unreasonable demands
  • Protesting unjust criticism
  • Protesting emotional outbursts
  • Dealing with the silent treatment

Target Audience:  Hospital and health care professionals who are in management, supervisory or leadership roles.

Contact Hours:  This course has been approved for 1.8 Iowa Nursing Contact Hours. There is usually a reciprocal agreement between state associations to allow these to count for each state. If you have any questions, please ask your state association.